Tag Archives: defensive

How Delta CEO Ed Bastian Just Proved That Delta Airlines Is Awesome (Forbes Article)

Tuesday morning October 18, 2016 at around 2am I posted a blog titled “Companies don’t have to be perfect but they do need to fix it when they screw up!” In that blog I shared the story of a harrowing customer service nightmare I was going through with Delta Airlines. Toward the end of that […]

If You Really Want Feedback Then Make It Comfortable For Others To Give It (Forbes Article)

The only way any of us can know all of the areas we can improve on is if we are open to feedback from others. As Bill Gates said, “We all need people who will give us feedback. That is how we improve.” But the only way we will get the valuable feedback available from […]

If You Want To Improve, Stop Defending And Start Listening (Forbes Article)

To grow and improve is a desire that most all of us share. Yet, in order to grow and improve we must first be willing to acknowledge our areas of weakness; we must accept who we are in order to become something better. So how can we best recognize our weaknesses? We can stop defending […]

Being The Best Isn’t About Knowing The Most (Forbes Article)

“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.” – Stephen Hawking When an individual believes they know all the answers, they shut themselves down from the possibility that there is more they might learn on a subject. They limit themselves from experiencing personal growth and gaining intelligence. They are […]