Tuesday morning October 18, 2016 at around 2am I posted a blog titled “Companies don’t have to be perfect but they do need to fix it when they screw up!” In that blog I shared the story of a harrowing customer service nightmare I was going through with Delta Airlines. Toward the end of that […]
Hindsight – how I wish we could have it on the front end of situations instead of going through hardships to figure out what you shoulda, woulda, coulda…but I guess then it wouldn’t be called hindsight 🙁 Today was a day when hindsight made it very clear what I shoulda done differently in a situation […]
For years as a CEO, I absolutely hated the interviewing process for hiring. I felt that the entire hiring technique was inherently flawed. We would post a job description and candidates would respond with a resume that was tailored to fit the position we had described. When the candidate came in for their interview we […]
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