Amy Rees Anderson

the iceberg of ignorance

How A Great Leader Melts The Iceberg Of Ignorance

“Only 4% of an organization’s front-line problems are known by top management, 9% are known by middle management, 74% by supervisors and 100% by employees…” Sidney Yoshida calls this “The Iceberg of Ignorance” in his study that was presented at the International Quality Symposium. Front-line employees that are working in the trenches are always going



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