Amy Rees Anderson

wow the customer

The Difference Between Okay and AWESOME

I believe strongly in the importance of paying attention to details because I know that the details can make the difference between something being okay and something being AWESOME. And I always prefer AWESOME! I once shared a story about an experience that happened when my daughter was 14 years old that shows how the

The Power of Jimmy Johns

Today I’ve got a fun guest post from my 21 year-old daughter Ashley to share with you called “The Power of Jimmy Johns”: For those of you who don’t know… I have a borderline OBSESSION with Jimmy Johns Gourmet Sandwiches. And when I say obsession… I mean I found 12 Jimmy Johns wrappers in my

A Bad Customer Service Experience Gets Remembered For A Long Time

Tonight I have literally been going through a customer service nightmare. No Joke. It started with a cruise I had booked for my family later this year. I had spent a week with the cruise company getting the room reserved that my whole family could be together in. Day after day they would tell me that



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