As I left the Chick-fil-a drive through window today after grabbing lunch to take to my husband, who was working furiously on our office remodel, I couldn’t help but wonder, “Why can’t every company be as good at customer service as Chick-fil-a is?? From the moment you pull up to their building they are waiting outside to greet you with a big smile, they repeat the order to make sure they took it all down correctly, they keep their line moving fast showing they respect the value of your time, they double check that everything is correct in your bag before handing it to you, and they even add in the straws and napkins without you even needing to ask!!!
After having to deal with several customer service nightmares over the last few weeks, it was a breath of fresh air to deal with a company that values customers and treats them right. That caused the rest of my day to be brighter and it inspired me to pay their kindness forward toward everyone else I encountered throughout my day.
So I just want to say, “Thank you Chick-fil-a!!!” Not only for the incredibly yummy chicken nuggets and sauce you sell, but for treating your customers with integrity, respect, and appreciation.
Customer Service really is EVERYTHING!
~Amy Rees Anderson (author of the book “What Awesome Looks Like: How To Excel in Business & Life” )