Talk about a brilliant strategy for growing a business!!! This story perfectly illustrates why giving great customer service is a BRILLIANT STRATEGY for growing your business: The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse (as shared by Peter Shankman) The following story is entirely true. More importantly, I swear on my entire professional […]
As I left the Chick-fil-a drive through window today after grabbing lunch to take to my husband, who was working furiously on our office remodel, I couldn’t help but wonder, “Why can’t every company be as good at customer service as Chick-fil-a is?? From the moment you pull up to their building they are waiting […]
Over the past seven days I’ve given keynote speeches twice at Brigham Young University, once at Utah Valley University, I’ve spoken at a Women in Business Conference, I spoke at Southern Utah University, did a mentoring session, and I judged a High School business competition. As I was making the four hour drive back home […]
There are powers inside of you which, if you could discover and use, would make of you everything you ever dreamed or imagined you could become.” – Orison Swett Marden Deep within each of us lies talents, abilities, and powers that go so far beyond anything we could begin to imagine. Too often in life we […]
I wrote a book titled “What Awesome Looks Like: How To Excel In Business & Life” which was just published last year. In my blog posts for this week only I thought it would be fun to share some excerpts of my book with you. Today I’ll be sharing my intro to the book and […]
“When we long for life without difficulties, remind us that oaks grow strong in contrary winds and diamonds are made under pressure.” -Unknown Diamonds are made under pressure… which is really to say – no pressure, no diamonds. No Diamonds??!! Frankly just typing the words “no diamonds” makes me break into a cold sweat… A […]
I wrote an article on Forbes.com called “Check Yourself Before You Wreck Yourself“. It’s a message worth resharing: I was standing in the security line at an airport when a TSA worker came walking alongside the line yelling out in an animated way, “No liquids, no aerosols, no gels or creams on the airplane…You better […]
Last Friday we held a College Graduation Commencement Ceremony in our home for my daughter Ashley Anderson Hill to present her with her Bachelor’s Degree in Entrepreneurial Management from Brigham Young University. Being that she was the only student graduating she gave the valedictorian speech. Her speech was so inspiring I asked her if I […]
Tonight I spoke to a group of Young Women between age 11 and 17 about “The Power of the Goal Poster”. The Power of the Goal Poster is actually the title of a chapter from my book “What AWESOME Looks Like: How To Excel In Business & Life” that’s available for purchase on Amazon.com. Below […]
I’ve been buried today so my daughter Ashley Hill wrote tonights blog to help me out and it’s AWESOME!: Have you ever started a journey having no idea how to accomplish the tasks ahead, let alone know what tasks would be required? Where you feel absolute fear, hope, adrenaline, nervousness, and peace all at the […]
“Do not wait until the conditions are perfect to begin. Beginning makes the conditions perfect.” – Alan Cohen Today I went and spoke at Brigham Young University to a class of around 350 students. After my presentation I spent time doing open Q&A with them and I have to admit that the Q&A portion is […]
Some of the greatest inventions in life have come about because someone saw a problem and decided they wanted to fix it! One doesn’t necessarily have to be a great genius to solve a problem, in fact, some of the most amazing ideas come from people who simply want to find an easier way to […]
Back on March 6, 2013 I wrote an article in Forbes Called Passive Aggressive Behavior Will Destroy A Company’ Culture. That article rings as relevant today as it did back then. It reads: Passive-aggressive behavior in any company is one of the most destructive cancers to a culture that ends up killing both a great company, and the self-esteem of […]
Last Thursday was quite the whirlwind of a day! I started off my day in the morning heading down to Provo Utah to speak at an event put on by RevRoad. RevRoad is a business accelerator for entrepreneurs that offers coworking space, legal services, marketing, accounting, mentoring services, etc in return for equity. They asked […]
Years ago I wrote an article for Forbes called Speak The Truth Even If Your Voice Shakes which talked about the importance of giving people honest feedback in a respectful way, even at times it feels uncomfortable or intimidating to do so. In the article I shared seven lessons I’d learned about giving feedback and […]
“The grass is always greener” …it’s a syndrome that plagues a lot of people. They constantly believe something else would be better than what they currently have. Most commonly we hear of people catching that syndrome in their dating or marriage relationships, but the truth is it can exist in any area of life, from […]
Today I went and spoke at the Intro to Entrepreneurship class at Brigham Young University. Speaking to the students is one of my very favorite things to do because I look out into the crowd of young faces and I see so much about them that they haven’t even begun to recognize yet. I’ve sat […]
Tonight I hosted the female students that are in my Amy Rees Anderson Academic Entrepreneurs program at The Center for Growth and Opportunity at Utah State University in my home for a dinner and some girl chat. I also invited two of my female friends from the business community to join me and the students […]
“I don’t know how”, therefore, we avoid doing it. The question is whether we genuinely don’t know how, or is it that we think we might know how but we’re afraid we won’t be good at it? And the reason not being good at it matters is we’re afraid to look silly in front of […]
“If you have a strong purpose in life, you don’t have to be pushed. Your passion will drive you there.” – Roy Bennett I’d only been asleep for three hours when my alarm went off at 4am this morning. I had an early morning flight I needed to get up and ready for so I […]
“Work hard at your job and you can make a living. Work hard on yourself and you can make a fortune.” — Jim Rohn As a CEO, whenever I saw a hard worker I instantly noticed them. They always stood out from the rest. And knowing they were a hard worker made me comfortable to assign them […]
Nothing good happens until you let it. That’s the thought that came into my head today. The reason? Well, I was about to embark on a bit of an adventure and I was feeling all kinds of nervous about it. To put it more bluntly, I was downright afraid…afraid of the unknown…afraid of the what […]
”You know, sometimes all you need is twenty seconds of insane courage. Just literally twenty seconds of just embarrassing bravery. And I promise you, something great will come of it.” – Benjamin Mee in movie We Bought A Zoo I was taking the long five hour flight back from New York City to Salt Lake […]
I’m writing tonight’s blog as I’m sitting on an airplane flying home from Orlando, Florida where I’ve just spent the last several days at a Business Leaders’ conference where I had been asked to speak. It was a great conference to be a part of and it was fun to spend time with some truly […]
Today I spoke at a business leaders conference where I was asked to speak on how my values helped me succeed in business. The fact is that my values didn’t just help me succeed, they are the very reason FOR my success. Because when you know who you are, and what you are going to […]
Tonight Amy Rees Anderson is the keynote speaker at the Utah Wonder Women event (which seems fitting given that everyone refers to my mom as Wonder Woman) on her new book “What Awesome Looks Like:How To Excel In Business & Life” so I, Dalton Anderson (Amy’s son), offered to write today’s blog post for her, so […]
Last week I started losing my voice a bit. By Friday morning I was feeling unbelievably sick. I had a horrible chest cough and was really weak. I ended up staying in bed all day Friday and Saturday coughing up a lung. When I woke up Sunday morning I could no longer take staying in […]
How others see you isn’t important. How you see yourself is everything. What’s cool about that is you can replace the picture in your head of how you see yourself today with the picture of how you wish you were and then be that person! I use that trick all the time when I am […]
I forget how totally dependent my life is on technology until something stops working and it sends my world into total chaos. When I found out today that my email server hadn’t been sending or receiving a bunch of emails I about lost my mind! Not only that but the emails I sent to people […]
(Guest post from Dalton Anderson) If I were to write a book on my life, the title will definitely be “Failing Upwards”. I define failing upwards as using the lessons life teaches you to improve your situation. For me, that’s been a whole lot of failures that have taught me and prepared me for the […]
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