Tag Archives: customer service

They Are Trusting You – Don’t Blow It

Last night after I finished judging a business plan competition down at Utah Valley University my family and I met up at a restaurant to take my Father and Mother-in-law, who had traveled down from Idaho to visit us for the night, out to dinner. We were excited to see them as my father-in-law was […]

You Know Customer Service is Good When You Look Forward to Leaving a Review

Today’s post is written by my son Dalton Anderson:  “My wife and I celebrated our anniversary a bit ago, and we decided to use our Ruth’s Chris Steak House gift card that we had been holding on to since our wedding. My wife made the reservation, asked my sister and bro-in-law to babysit our boy, […]

Don’t Just Have A Brand Identity, Create A Total Brand Experience

Successful companies don’t just have a brand identity, they create a total brand experience. A total brand experience causes people to FEEL their brand, and I can’t think of a finer example of a Company who has mastered creating a total brand experience then Disney. Years ago I was asked to come out to Disney […]

We Have The Meats? A Tale Of Customer Service

Today I drove up to Utah State University to speak on a panel to the MBA students and then to be a judge for USUs annual Shark Tank business competition.  This is an event I look forward to every year because I absolutely love the students up at USU! They are awesome students who are […]

It Only Takes A Little Effort to Make Someone Feel Special In A Big Way

Today you guys are in for a treat because the post you are about to read was written by my 24 year old son Dalton Anderson about an amazing interaction he had with McDonald’s that was so awesome it just had to be shared: “A month ago I received some of the greatest news the […]

The Power of Jimmy Johns

Today I’ve got a fun guest post from my 21 year-old daughter Ashley to share with you called “The Power of Jimmy Johns”: For those of you who don’t know… I have a borderline OBSESSION with Jimmy Johns Gourmet Sandwiches. And when I say obsession… I mean I found 12 Jimmy Johns wrappers in my […]

Why We Ought To Sweat the Small Stuff!

I’ve had many experiences in life that have reminded me how important it is for all of us to pay attention to every detail of any project we are given to ensure that we always produce quality results. It`s often these small details that can cause a project to succeed or fail. Years ago someone […]

How Delta CEO Ed Bastian Just Proved That Delta Airlines Is Awesome (Forbes Article)

Tuesday morning October 18, 2016 at around 2am I posted a blog titled “Companies don’t have to be perfect but they do need to fix it when they screw up!” In that blog I shared the story of a harrowing customer service nightmare I was going through with Delta Airlines. Toward the end of that […]

Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer […]

Successful Companies Don’t Just Have A Brand Identity, They Create A Total Brand Experience (Forbes Article)

Successful companies don’t just have a brand identity, they create a total brand experience. A total brand experience causes people to FEEL their brand, and I can’t think of a finer example of a Company who has mastered creating a total brand experience then Disney.   Several years ago I was asked to come out to Disney […]

A Bad Customer Service Experience Gets Remembered For A Long Time

Tonight I have literally been going through a customer service nightmare. No Joke. It started with a cruise I had booked for my family later this year. I had spent a week with the cruise company getting the room reserved that my whole family could be together in. Day after day they would tell me that […]

Service Your Way? Say WHAT?!!!

Great Customer Service – we’ve all heard of it, but nowadays actually getting it is as rare as spotting a Yeti laying out on a beach getting a tan! #realtalk Today I was drowning in wedding planning and I had called ahead to some rental companies that rent wedding chairs and dance floors to see […]

As Communication Improves, Culture Improves, As Does The Bottom Line. 4 Tools That Make A Difference (Forbes Article)

In order to be a successful company you must create an environment that encourages the contribution and open sharing of information. As the CEO of a high growth company I found it necessary to implement very simple, but incredibly powerful software tools to help us create that environment. Each tool served the purpose of facilitating […]

When life gives you lemonade

“When life gives you lemonade, make lemons. Life will be all like “WHAT?!?” ”  – Phil Dunphy Love that quote. I realize it was a comedy quote from a television show but to me it’s perfect – to me this quote represents taking charge of your life when things go wrong by not allowing hard […]

Some days you need a good cry and a great cuddle

“…you know that a good, long session of weeping can often make you feel better, even if your circumstances have not changed one bit.” – Lemony Snicket So I will start by admitting that what I am about to tell you might seem a little ridiculous so right up front I am going to just admit […]