Amy Rees Anderson

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Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer

Declare your life a Drama Free Zone

Declare your life a Drama Free Zone – what a brilliant idea! Here is what it comes down to: People are going to disappoint us. They are going to make mistakes. They are going to hurt us and do dumb things. That is part of life. And it is up to us to forgive them

This is Our Motto, In God is Our Trust. Happy Memorial Day!

“O thus be it ever, when free men shall stand; Between their loved homes and war`s desolation; Blessed vict’ry and peace, may the heaven rescued land; Praise the power that hath made and preserved as a nation; Then conquer we must when our cause is just; And this be our motto, In God is our



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