Tag Archives: credit

The Executive Team is the single greatest factor that determines Success or Failure for any Company

Earlier today I was looking through some documents and I found an outline I had written for a talk I was asked to give clear back in 2005 on How To Build And Operate A Successful Executive Team. As I sat reading it, some eleven years later, I can tell you that if I were asked to talk on that same subject today I […]

Choose the harder right instead of the easier wrong

Mistakes are going to happen in every organization because people aren’t perfect and making mistakes is often how people learn and grow. Some mistakes are small and insignificant, and others turn out to be far more serious, even bringing unpleasant consequences. What matters most when a mistake occurs is to own the fact that it […]

Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer […]

You’re Better Than You Think You Are (Forbes Article)

We’ve all experienced times where we’ve had a false sense of security, but we’ve also experienced times were we’ve had a false sense of insecurity…in ourselves. Too often we are our own worst critics. When circumstances of life don’t go the way we hoped for, we often allow them to make us think less of […]

Life has many ways of testing a person’s will…

Why is it that time seems to go slowly when you have nothing important to do, but then when you have an overwhelming number of things to do time speeds by at a ridiculous rate?! It’s incredible how fast time flies in a day when you are scrambling to get things done, and it is […]

“Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic”

“Never be afraid to try something new. Remember, amateurs built the Ark, professionals built the Titanic”  I love that quote! It totally reminds me that we should never sell ourselves short in life. We should never assume we are not capable of achieving GREATNESS because WE ARE! Every one of us is capable of achieving […]

Being The Best Isn’t About Knowing The Most (Forbes Article)

“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.” – Stephen Hawking When an individual believes they know all the answers, they shut themselves down from the possibility that there is more they might learn on a subject. They limit themselves from experiencing personal growth and gaining intelligence. They are […]