Amy Rees Anderson

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Choose the harder right instead of the easier wrong

Mistakes are going to happen in every organization because people aren’t perfect and making mistakes is often how people learn and grow. Some mistakes are small and insignificant, and others turn out to be far more serious, even bringing unpleasant consequences. What matters most when a mistake occurs is to own the fact that it

Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer

You’re Better Than You Think You Are (Forbes Article)

We’ve all experienced times where we’ve had a false sense of security, but we’ve also experienced times were we’ve had a false sense of insecurity…in ourselves. Too often we are our own worst critics. When circumstances of life don’t go the way we hoped for, we often allow them to make us think less of

Life has many ways of testing a person’s will…

Why is it that time seems to go slowly when you have nothing important to do, but then when you have an overwhelming number of things to do time speeds by at a ridiculous rate?! It’s incredible how fast time flies in a day when you are scrambling to get things done, and it is

Being The Best Isn’t About Knowing The Most (Forbes Article)

“The greatest enemy of knowledge is not ignorance, it is the illusion of knowledge.” – Stephen Hawking When an individual believes they know all the answers, they shut themselves down from the possibility that there is more they might learn on a subject. They limit themselves from experiencing personal growth and gaining intelligence. They are



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