Amy Rees Anderson

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Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer

Can Compassion Contribute To Success? (Forbes Article)

Compassion. It is a word we often hear talked about when it comes to religion, but it is not a word used often enough when it comes to discussing what makes a business successful. Yet compassion can directly affect the bottom line. The Dalai Lama expressed it best when he said, “Compassion is not religious

It’s better to be absolutely ridiculous than absolutely boring!

“It is a curious thought, but it’s only when you see people looking ridiculous that you realize just how much you love them.” – Agatha Christie Holy cow, how true is that statement?! Seriously when you stop and think about it there is just no denying that when someone let’s their guard down and is

A Little Stink Spreads A Long Way

Late last night I was sitting on the couch trying to finish up some work when my little dog Roxy came running into the house and jumped right up on my beautiful couch in my great room. Suddenly the room began to fill with the most pungent, disgusting, putrid smell I have ever smelled – it was

We are all that person that can change the world

I don’t often share videos in my blog because I know everyone’s time is short and just the fact you take time out of your day to read my blog is such an honor that I try to keep them quick to read. However, I had to share this video with you today because it’s



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