Amy Rees Anderson

escalate

Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer

There are opportunities everywhere to make a difference

The world is full of all kinds of problems that we can’t solve in a day, but what we can do is find a way to give a little bit of service here and there…whether it’s just a few hours a week or only once a month, every small effort up over time. And when

5 Ways To Get A Promotion (Forbes Article)

Job security is something everyone longs for, and typically we moving up in the organization as a sign that our jobs are indeed secure. Increased wealth and opportunity are also things we long for, and a promotion at work can help to achieve that. But receiving a promotion doesn’t always come easy, so here are



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