Tag Archives: delta

Nice People Are Awesome!

I have spent the last several days in meetings with a group of the nicest people you could imagine. They are people who are kind, genuine, down to earth, and generous beyond measure and it was refreshing and invigorating to be surrounded by people who have a mutual passion for helping others.  There is something […]

Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer […]