Tag Archives: customer loyalty

It Only Takes A Little Effort to Make Someone Feel Special In A Big Way

Today you guys are in for a treat because the post you are about to read was written by my 24 year old son Dalton Anderson about an amazing interaction he had with McDonald’s that was so awesome it just had to be shared: “A month ago I received some of the greatest news the […]

Companies don’t have to be perfect but they do need to fix it when they screw up!

It’s late and I’m tired, but even worse I am frustrated beyond belief because I have just gone through one incredibly bad customer service experience and I am still going through it as I write tonight’s blog. I spent several hours tonight online booking airline tickets with Delta. I have been a faithful Delta Airlines customer […]