Tag Archives: airline

Nice People Are Awesome!

I have spent the last several days in meetings with a group of the nicest people you could imagine. They are people who are kind, genuine, down to earth, and generous beyond measure and it was refreshing and invigorating to be surrounded by people who have a mutual passion for helping others.  There is something […]

A Bad Customer Service Experience Gets Remembered For A Long Time

Tonight I have literally been going through a customer service nightmare. No Joke. It started with a cruise I had booked for my family later this year. I had spent a week with the cruise company getting the room reserved that my whole family could be together in. Day after day they would tell me that […]