Amy Rees Anderson

zappos

A Bad Customer Service Experience Gets Remembered For A Long Time

Tonight I have literally been going through a customer service nightmare. No Joke. It started with a cruise I had booked for my family later this year. I had spent a week with the cruise company getting the room reserved that my whole family could be together in. Day after day they would tell me that

Last Minute Gift Ideas

So for those of you out there who are like me, and who are still struggling to come up with a few more gifts before Christmas next week, I decided to put together a list of some last minute gift ideas that could help you if you are stuck trying to find a few more

Tony Hsieh and the Creation of Happiness

Today I was invited to attend the Credit Suisse Entrepreneurs Conference being held at the Sundance Resort.  For our dinner tonight Tony Hseih, CEO of Zappos.com spoke to us.  Years ago I read Tony’s book “Delivering Happiness” which, by the way, is an excellent book and a must read for entrepreneurs and leaders.  His understanding of



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