Tag Archives: zappos

A Bad Customer Service Experience Gets Remembered For A Long Time

Tonight I have literally been going through a customer service nightmare. No Joke. It started with a cruise I had booked for my family later this year. I had spent a week with the cruise company getting the room reserved that my whole family could be together in. Day after day they would tell me that […]

Last Minute Gift Ideas

So for those of you out there who are like me, and who are still struggling to come up with a few more gifts before Christmas next week, I decided to put together a list of some last minute gift ideas that could help you if you are stuck trying to find a few more […]

Work/Life Balance — The Ultimate Oxymoron: (or 5 Tips to Help You Achieve Better Work/Life Balance) FORBES ARTICLE

One of the questions I am asked the most is, “How do you do it? How do you balance work life and home life?” The honest answer is, “I don’t.” I don`t do it all. No one can. For years I battled the guilt of not being able to do it all, especially during the […]

Tony Hsieh and the Creation of Happiness

Today I was invited to attend the Credit Suisse Entrepreneurs Conference being held at the Sundance Resort.  For our dinner tonight Tony Hseih, CEO of Zappos.com spoke to us.  Years ago I read Tony’s book “Delivering Happiness” which, by the way, is an excellent book and a must read for entrepreneurs and leaders.  His understanding of […]