Tuesday morning October 18, 2016 at around 2am I posted a blog titled “Companies don’t have to be perfect but they do need to fix it when they screw up!” In that blog I shared the story of a harrowing customer service nightmare I was going through with Delta Airlines. Toward the end of that […]
Every one of us is a leader in our own right. Whether we lead an entire company, or a team of people, or a group of friends, or our families, or just ourselves…we are all leaders in some form or fashion. Whatever size our circle of influence may be today, if we work to improve […]
“If you don’t have time to do it right the first time, how will you ever have time to do it over.” That has always been one of my favorite quotes because it makes such a good point! Seriously, if you can’t take the time to do it right you sure as heck don’t have […]
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