Tuesday morning October 18, 2016 at around 2am I posted a blog titled “Companies don’t have to be perfect but they do need to fix it when they screw up!” In that blog I shared the story of a harrowing customer service nightmare I was going through with Delta Airlines. Toward the end of that […]
In order to be a successful company you must create an environment that encourages the contribution and open sharing of information. As the CEO of a high growth company I found it necessary to implement very simple, but incredibly powerful software tools to help us create that environment. Each tool served the purpose of facilitating […]
Recently, I had the occasion to observe a group of employees who were working in a toxic work environment. I witnessed the decline of self-esteem in each one of them as they endured month after month of poor leadership and dysfunction in their workplace. I was truly amazed at the change to the countenance of […]
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